Questions & Answers
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CONTACT INFORMATION
Do you have questions about how we can help your company? Send us an email and we’ll get in touch shortly.
Shopping Information
Delivery charges for orders from the Online Shop?
The delivery charges are 75 Rs. for purchase below 499/-. The order above 499/- enables free delivery.
How long will delivery take?
Kynaah Gifts delivers your product anywhere between 3-5 business days. You can also opt for same day instant delivery with some minimal charges on the website.
Can I get different names on different products?
Yes. On each product, you can emboss different names. We provide a column to enter name on individual and hamper products, where you can enter the name. Here, you can write name as you like but the name should be less than 8 characters.
Can I add more than one charm to my personalized leather product?
Yes. You can add upto 3 charm to your personalized leather product with a option given on the product page.
Can I order the product as a gift?
Yes. You can order the product as gift by selecting the 'Gift Wrap' checkbox given on the product page. This way, you will receive your product wrapped with a gifting paper and you can easily give it your loved ones.
How long do I have to return an order?
There is no return policy on our website as the products are prepared by embossing the name of the customer on our products. Hence, you have to order a new product.
Payment Information
What are the available modes of payment?
We accept online payment modes only. Our payment modes are: Debit/Credit Cards, UPI, Paytm, Net Banking, & other UPI Wallets.
Do you accept cash on delivery(COD) as a payment method?
Due to COVID-19, we have currently stopped accepting orders through cash on delivery. If we update our payment method, we will let you know.
Can I cancel my order ?
Since, all our products are customized with name, we do not accept cancellation or changes in orders.
How can I check my order status?
We provide your order details at the tracking section of your account. Here you can track your order and get updated on it. We also provide order updates through email and whatsapp.
Will I receive the same product that I see in the picture?
Our products are 100% authentic and they do not differ from the images shown on the website. Yes, you will receive the same product as shown in the images. There maybe a slight change in color due to lighting conditions while clicking the photos, other than that we assure you, our products are same as shown in website.
Will you restock items indicated as “out of stock?”
Yes. We restock the products which are 'out of stock' shortly and you can also get email updates once the products are available on the website.
Orders and Returns
Delivery charges for orders from the Online Shop?
The delivery charges are 75 Rs. for purchase below 499/-. The order above 499/- enables free delivery.
How long does the delivery take and how much does it cost?
Kynaah Gifts delivers your product anywhere between 3-5 business days. You can also opt for same day instant delivery with some minimal charges on the website. We take delivery charges at the checkout of approximately, 7s Rs. Orders above 499 Rs. are eligible for free delivery.
